The short version
- More than 24 hours before your collection: cancel or reschedule free, and we refund what you paid in full.
- Less than 24 hours before: email us as soon as you can. There is still no cancellation fee.
- Refunds go back to your original payment method, no later than 14 days after you tell us you are cancelling.
More than 24 hours before your collection
You can cancel or reschedule your collection free of charge if you tell us more than 24 hours before the agreed collection time.
Reply to your confirmation email, or email hello@junkireland.com. Give your name, your collection address and the date of your collection. A person on our team will reply, usually within a few hours during business hours.
If you reschedule, we will offer you the next available slots. If you cancel, we refund what you paid in full.
Less than 24 hours before your collection
If your collection is less than 24 hours away, please reply to your confirmation email or email hello@junkireland.com as soon as you can, so we can reach the crew in time. Our business hours are Monday to Friday, 09:00–17:00.
We may suggest moving the collection to another day. If you would rather cancel, you can. There is no cancellation fee.
Refunds
When you cancel a booking, we refund the full amount you paid for it to your original payment method. We do this without undue delay, and no later than 14 days after you tell us you are cancelling.
Your bank or card provider may take a few working days to show the refund on your account.
Your statutory right to cancel
If you book as a consumer online, the Consumer Rights Act 2022 gives you the right to cancel within 14 days without giving a reason. The 14 days start on the day the contract is made, which is the day your payment succeeds and your booking is confirmed.
To cancel, tell us clearly that you want to cancel, by email to hello@junkireland.com. You can use the model cancellation form set out in the Consumer Rights Act 2022, but you do not have to. To meet the deadline, you only need to send your message before the 14 days end.
This right applies to consumers, not to businesses. It is in addition to our own cancellation policy above.
If your collection is within the 14 days
If your collection date falls within the 14 days, we ask you to confirm two things when you book: that you want us to do the collection within the 14 days, and that you understand you lose the right to cancel once we have completed the collection. Then:
- If you cancel before we start the collection, we refund what you paid in full.
- If you cancel after we start but before we finish, you pay for the part of the job we have done up to the time you tell us, in proportion to the full price. We refund the rest.
- Once we have completed the collection, the 14-day right to cancel ends.
We make any refund under this right without undue delay, and no later than 14 days after you tell us you are cancelling. We use the same payment method you used, unless you agree otherwise. You do not pay any fee for the refund.
If we need to cancel or move your collection
If we have to cancel or move your collection, for example because of severe weather or a vehicle breakdown, we will tell you as soon as we can and offer you a new time. If the new time does not suit you, we will cancel the booking and refund what you paid in full.
Changes on the day
Your price covers the items listed. If there are extra or different items on arrival, we'll confirm any price change with you before collecting. If you do not agree to the change, we collect the items on your booking at the price you paid.
If there are fewer items than listed, because an item is not there or you decide to keep it, the price stays the same. Your price is for the collection you booked. If your plans change, cancel free more than 24 hours before your collection and book again with the new list.
If we can't collect the job as described, we'll explain why and refund as appropriate. This is not a cancellation fee. Our terms of service explain what happens on the day in full, and our price promise sums it up.