Junk removal questions, answered

One call-out and labour charge for your county (€100 in Dublin, more in the surrounding counties), plus a fixed price for each item on our price list. For example, a mattress is €30 and a 3-seater sofa is €35. VAT is included.

The van and two loaders, who carry everything out from anywhere in the property, load the van and sweep up. It is charged once per collection and depends on your county. The price list shows the charge for each county.

Yes. This price covers the items listed. If there are extra or different items on arrival, we'll confirm any price change with you before collecting. See our price promise.

The price stays the same. Your price is for the collection you booked, so we don't refund items you keep or items that aren't there on the day. Check your list before you pay, and tap Something missing? Edit items to change it. If your plans change, cancel free more than 24 hours before and book again with the new list.

No. Your price includes VAT, two loaders, carrying from anywhere in the property, and disposal. It only changes if there are extra or different items on the day and you agree to the new price.

Our AI assistant identifies what's in your photos. Our published price list sets the price. A person checks anything big or unusual. How it works explains each step.

You see every item before you book. Tap Something missing? Edit items to add, remove or change items, or describe anything else for the assistant to match. Your price is then worked out again from the price list. You can email hello@junkireland.com to ask a person about your price.

When the job is very large, is for a business, includes something that isn't on our list, or the photos or description aren't clear enough. We email you the confirmed price, as soon as possible during business hours. You can also ask a person to look at any price before you book.

We remove location data from them. The AI never sees your name or contact details, and Anthropic, which provides the AI model, doesn't use your photos to train its models. We keep photos to deliver your collection and improve our pricing. You can object, or ask us to delete them, at any time. See our privacy policy.

Yes. Type a list of what needs to go, or choose items from our price list in the chat. Your price covers the items you list.

The assistant prices junk from photos or a list. It can't answer other questions. For anything else, email hello@junkireland.com to reach a person.

Accept your price in the chat, pick a collection slot, add your details and pay. Your confirmation email arrives straight away.

In the chat, by card, Apple Pay or Google Pay. You pay the full price when you book. Payments are processed by Stripe, and we never see your full card details.

Yes. Your confirmation email includes a receipt with VAT shown. Business customers can use it for their accounts.

Yes. Cancel or reschedule free more than 24 hours before your collection, with a full refund. We don't charge cancellation fees. Reply to your confirmation email or email hello@junkireland.com. See our cancellation policy.

Yes. Business jobs are checked by a person on our team before you pay. See office clearance.

Someone needs to be home, or access must be agreed in advance. For example, you can leave items outside, or a neighbour, relative or executor can let us in. Reply to your confirmation email to arrange access.

No. Two loaders carry everything out from anywhere in the property, including stairs, attics and gardens. They load the van and sweep up.

Extra items are priced from the same list. We confirm any price change with you before collecting, and you can say no. We then take only what you booked.

Empty drawers, bags and boxes of anything you want to keep, and disconnect appliances from water, gas and electricity. Tell us in advance about anything that affects access, such as parking restrictions, gates, narrow stairs or no lift.

Furniture, mattresses, appliances, garden waste, sheds, office furniture, general household junk, and renovation fixtures such as doors, baths and kitchen units. Our price list shows every item we price.

Rubble, concrete, soil, tiles or bricks, and hazardous waste such as paint, chemicals, oil, asbestos, gas cylinders and medical waste. We also don't take tyres or batteries in bulk. For rubble and soil, see skip hire or junk removal.

Yes. A fridge freezer is €45. Please disconnect it before we arrive. See appliance disposal.

Yes. Junk Ireland is a brand of Glass Bag Recycling Ltd, which holds Waste Collection Permit NWCPO-25-13230-01. Everything we collect goes to authorised facilities, where it is sorted for recycling or disposal.

Dublin and 8 surrounding counties: Kildare, Laois, Longford, Louth, Meath, Offaly, Westmeath and Wicklow. Your call-out and labour charge depends on your county.

We collect on weekdays, 10:00–16:00 (Mondays from 11:00; Thursday arrivals up to 16:00), on the days our crew is free. The chat shows only those days, so pick any slot you see, up to 14 days ahead.

The chat shows every free collection slot, so the earliest one you see is the soonest we can come, usually within a few days. We never collect the same day.

Email hello@junkireland.com to reach a person. A person on our team will reply, usually within a few hours during business hours. Our business hours are Monday to Friday, 09:00–17:00.

We don't take bookings or questions by phone. We handle everything in writing, through the chat and by email, so it's all written down and nothing gets lost. The crew has your mobile number for collection day.

Reply to your confirmation email. A person on our team will reply, usually within a few hours during business hours.